Shipping Information

Order Processing & Delivery Times

We process orders Monday–Friday (excluding public holidays).

  • Order cut-off: Orders placed before 2 pm EST on business days are typically processed the same day.
  • After 2 pm EST: Orders placed after 2 pm EST are typically processed the next business day.
  • During busy periods (e.g., holidays or promotions), processing may take a few extra days.

USA shipping: We use UPS as our default shipping method (*USPS for small parcels). Once dispatched, standard delivery typically takes 4–5 working days. Delivery times are estimates and not guaranteed.

To avoid disappointment around Christmas, public holidays, or other peak periods, please check USPS service updates and last posting dates at https://www.ups.com/ or https://www.usps.com/.

Shipping Costs:

Shipping costs (if applicable) are calculated at checkout based on your delivery address and will be shown before you complete payment.

Tracking Your Order:

Once your order ships, we’ll send a shipping confirmation email with tracking details where available.

Address Requirements (PO Boxes):

Please note that not all of our delivery partners support shipment to PO Box, APO, FPO, or DPO addresses. While some orders may be delivered via USPS, certain shipping services require a physical street address.

To avoid delays or cancellations, we strongly recommend providing a valid physical street address at checkout. If an order is placed using a PO Box or similar address that cannot be serviced by our courier (UPS), we may need to cancel the order and issue a full refund.

Do I Need to Sign for My Order?:

Most standard deliveries do not require a signature. Couriers typically deliver between 9 am and 5 pm on weekdays, so please choose an address where someone may be available during these hours.

Expedited or higher-value orders may require a signature upon delivery.

What If My Order Doesn’t Arrive?

Occasionally, delivery delays can occur. If you haven’t received your order:

  1. Please allow an additional 5 working days beyond the estimated delivery time.
  2. Check with your local postal office—your parcel may be awaiting collection.
  3. If it still hasn’t arrived, contact us and we will investigate:
  • Phone: (833) 396-2127 (Mon–Fri, 9 am–5 pm EST)
  • Contact form: Contact us

We’ll help resolve the issue and, if you prefer, we can arrange a cancellation and refund where appropriate.

Please Order Early:

If you need an order by a specific date, we recommend placing your order well in advance—especially during peak seasons.

Still Have Questions?

If you couldn’t find what you need here, please reach out via our contact form and we’ll be happy to help.